.. keywords, triggering controversial discussions and yet, no one doubts that fundamental changes are taking place. This is driven by evolving technology and associated tailored service offerings. Cloud, XaaS and Managed Services are innovative business solutions complementing traditional outsourcing.
Cost is a major factor, but often time to market is even more critical. The role of classic internal IT is at a breaking point. The Agile Enterprise needs dynamic, innovative ICT services, provided more and more by multiple external suppliers. The Internal IT has to transform from a System Operator to a Service Integrator.
In addition to the technical competence, superior administration and management skills are essential for the Service Integrator. It is important to monitor and control the entire service supply chain of external and internal service provides as well as the processes involved. Performance in time and quality must be ensured to meet requirements.
Enterprise Service and Process Management becomes a key competence.